“We have two golden retrievers and our white carpets were starting to look like a lost cause. Paulo came in and completely revived them. No wet dog smell, no sticky residue, just fluffy, clean carpets.”
Fort Mill · Rock Hill · Charlotte
Carpet
cleaning.
200°F hot-water extraction. Pet-safe solutions. Dry in 6–10 hours. The method Shaw, Mohawk and Stainmaster warranties require — performed by the couple whose name is on the van.
Paulo responds personally — usually within 15 minutes.
1,500+
homes cleaned
4.9★
Google rating
100%
owner-operated
“Clean enough to sit barefoot.”
Paulo & Digiorgia — Founders & Cleaning Duo★ 24h satisfaction guarantee
Owner on every job
✓ Pet safe & eco products
The Velvo standard
More than clean.
Restored.
Paulo walks every room before a single machine is turned on. Most companies don’t do that. We think it’s the only way to do this right.
We use hot-water extraction at 200°F — the method Shaw, Mohawk, and Stainmaster require to keep your warranty valid. No soapy detergents that attract dirt. No sticky residue. Just pure, deep extraction that leaves your carpet soft, fluffy, and completely residue-free.
Manufacturer approved
Protects your carpet warranty. Shaw, Mohawk, and Stainmaster require hot-water extraction.
Zero residue
No soapy buildup means carpets stay clean longer. Re-soiling happens when residue is left behind — ours isn’t.
200°F sanitization
High-temperature steam eliminates allergens, dust mites, and bacteria deep in the fiber.
Dry in 6–10 hours
Not 24–48 hours like most companies. Air movers and pile-set rakes accelerate drying on every job.
Don’t ignore the signs
6 signs your carpet
needs professional extraction.
Vacuuming removes surface dirt. It doesn’t reach the base of the padding — where abrasive soil accumulates and allergens live.
01
Dark traffic lanes
The main walkways look noticeably darker and matted. That’s compacted soil and oils from foot traffic — not just dirt on the surface.
02
Lingering odors
You vacuum constantly, but there’s still a faint smell of pets, spills, or general mustiness trapped in the padding.
03
Allergy flare-ups
Congestion or sneezing more indoors. Carpets hold dust mites and pollen until professionally extracted.
04
Dull, faded colors
Your carpet looks flat and gray even right after vacuuming. The fiber has lost its original bounce and vibrancy.
05
Stubborn spots
DIY cleaners and rental machines have failed. Pet accidents, red wine, coffee — they need professional chemistry.
06
Over 12 months since the last cleaning
Shaw, Mohawk, and Stainmaster require professional extraction every 12–18 months to keep your warranty valid.
Send us a photo →
The proof
Real results. Real homes.
No filters. Same protocol, same hands, every job.
Before
After
Move-out carpet restoration
Before
After
Pet stain & odor removal
Before
After
Chair fabric restoration
Our process
Barefoot Clean
Protocol™
Five steps. Two owners. Every time. The same protocol that earned approval from Shaw, Mohawk and Stainmaster warranty programs.
-
01
BCP Inspect™We walk every room with you. Identify fiber type, traffic zones, stains — and tell you honestly what we can restore before any machine touches your carpet.~15 min
-
02
BCP Extract™75% of carpet weight is dry soil. Most cleaners skip this step. We pull it out before water ever touches your fibers.~20 min
-
03
BCP Treat™Enzymatic, eco-friendly. Dwell time tuned per fiber and per stain. Pet areas get the extended treatment.~25 min
-
04
BCP Restore™200°F hot-water extraction. Rinse, remove, recover in one pass. Zero soap residue — no re-soiling. The method Shaw, Mohawk and Stainmaster warranties require.~45 min
-
05
BCP Certify™Pile-set rakes lift the nap and accelerate drying. Air movers on high-traffic lanes. Transitable in 6–10 hours.~15 min
Beyond basic cleaning
Specialized solutions
for the toughest problems.
Specialty 01
Pet urine & odor removal
We don’t mask smells with cheap perfume. We use advanced enzymatic treatments that physically digest odor-causing bacteria deep within the carpet pad. The kind of treatment where you can walk barefoot again — without hesitation.
Specialty 02
Red clay & advanced stain removal
Carolina red clay. Red wine. Coffee. Ink. Grease. We carry targeted spotting agents for each stain chemistry. Clay is mineral-based — we use acidic solutions that dissolve it without bleaching the fiber. Extraction rate is 85–95% even on older clay stains.
Specialty 03
Fabric protection (Scotchgard)
Factory protective coatings wear off over time. We reapply premium sealant after cleaning — an invisible barrier that gives you extra time to wipe up spills before they become permanent stains.
How Velvo compares
Why homeowners
choose owner-operated.
| DIY rental | Franchise | Velvo | |
|---|---|---|---|
| Who does the job | You | Rotating workers | Paulo & Digiorgia |
| Pricing | Machine + soap fees | Bait-and-switch upsells | Flat, honest quote in 15 min |
| Residue | Soaked & soapy | Harsh chemicals | Zero residue |
| Dry time | 24–48 hours (mold risk) | 12–24 hours | 6–10 hours |
| Warranty compliance | No | Sometimes | Always — Shaw, Mohawk, Stainmaster |
| Satisfaction guarantee | None | Hard to reach | 24h. We return or refund. |
The smart investment
Cleaning vs.
replacing.
Replacing wall-to-wall carpet in an average Charlotte or Fort Mill home easily exceeds $3,000 to $6,000 — materials, labor, and disposal. A whole-house Velvo cleaning typically runs $350 to $600. That’s up to 95% in savings, with carpets that last 5–10 years longer.
Get your exact quote →New carpet + installation
$3,500+
Average whole house · mid-grade materials
Velvo professional restoration
$350–600
Typical whole house · 1,500 sq ft
Estimated household savings
$3,000+
Plus 5–10 years of added carpet life
What neighbors say
Real clients. Real results.
68% of our customers come back. Most found us by word of mouth.
“Having the actual owners in our home made all the difference. They took their time, explained the process, and treated our home with the utmost respect. The carpets dried so fast.”
“Velvo managed to extract stains I thought were permanent. They saved us thousands of dollars because we didn’t have to replace the floors.”
Where we work
Serving the
18-mile neighborhood.
Based in Fort Mill SC. Covering Charlotte, Rock Hill, and every ZIP in between.
Home base0 mi
Fort Mill
SC · 29708
Where Velvo started. Our van leaves from Brafferton Pl most mornings.
See details →Most-booked12 mi
Ballantyne
NC · 28277
Big homes, wool runners, and a lot of cream-colored carpet.
See details →SC14 mi
Rock Hill
SC · 29732
Older homes, dense carpet, and commercial offices on the rise.
See details →SC5 mi
Tega Cay
SC · 29708
Sectionals, sunrooms, and pet-friendly families. Often.
See details →
Outside this radius? Text us — we travel for the right job.
18 miles from Fort Mill SC.
Full home restoration
Other services
by the same hands.
Upholstery cleaning
Sofas, sectionals, armchairs. Delicate fabric restoration and pet odor removal.
See service →
Area rug cleaning
Wool, silk, synthetic, oriental. Cleaned on-site or picked up for specialized treatment.
See service →
Commercial cleaning
Offices, retail, churches. After-hours scheduling. No disruption to operations.
See service →
Questions
Carpet cleaning
answered honestly.
No. Hot-water extraction is manufacturer-approved and required by Shaw, Mohawk, and Karastan to keep your warranty valid. Temperature and pressure are calibrated to clean deep without stressing the fibers.
Traffic lanes are not permanent damage — they’re matted fibers packed with oils and dust. Our pre-treatment, agitation, and steam extraction lifts the nap back up and removes the soil. Most traffic lanes restore to near-original color.
Absolutely — we’re specialists in this across York County. Clay is mineral-based; we use targeted acidic spotting agents that dissolve the crystals without bleaching the fiber. Extraction rate is 85–95% on recent stains. Don’t replace the carpet yet.
We offer a free in-home diagnosis. We check fiber matting depth, backing condition, seam integrity. If the carpet is beyond saving, we tell you honestly. But in 70% of cases, carpets people think are “dead” just need professional extraction.
For a typical 1,500 sq ft home in Mecklenburg County or Rock Hill, expect $350–$600 depending on soil level and stain complexity. We price per room, not by square footage. Exact quote within 15 minutes of a quick text.
Walkable in 6–10 hours. Wait until fully dry before moving heavy furniture. Carpets stay visibly clean for 3–6 months. Full cleaning recommended every 12–18 months per manufacturers. Homes with pets need cleaning every 6 months.
Hot-water extraction (what we use) is the only method manufacturers endorse. It removes moisture completely (dry in 6–10 hours), flushes out detergent residue preventing re-soiling, and sanitizes with 200°F+ heat. Low-moisture methods only clean the surface.
Not if they were fully extracted — and that’s our guarantee. Re-soiling happens when soapy residue is left behind by other cleaners. Ours isn’t. If a stain reappears within 30 days due to our process, we return and re-clean at no charge.
Absolutely — clean carpets sell homes faster and for more money. For a closing in 5–10 days, we schedule within 3–7 days before showings peak. Carpets dry in 6–10 hours, ready same day. Text us your closing date.
Yes. We use lower moisture extraction and faster drying for basements. We also inspect for active moisture or seepage first. For dry basements, our result is excellent and safe.
Get your exact quote
Book your
deep clean.
Paulo responds within 15 minutes — usually faster. Exact quote, no surprise fees. Just text if you prefer.
“The person on the phone is the person doing the job.”
— Paulo, founder
Get your exact quote
No spam · Paulo reviews your request and responds within 15 min with an exact quote — no generic pricing.